Not receiving email with link for login

Some email address domains are not receiving the email link for login. You may do the following:

  • Add "[email protected]" to your email contacts to ensure that your domain doesn't prevent the email from going to your inbox.

  • Check your spam folder

  • Ensure that your Wifi network is not preventing the email from coming through.

  • Some work/organization emails will block the message from going through which at this point you must contact your domain admin for assistance.

Unable to log in using Apple ID via Skyweaver app

This issue is being worked on. In the meantime, please log in via a browser.

App keeps asking to download update:

  • If this happens even after you've just downloaded the update, you may select "skip" for now.

  • For iOS users, you can enable this experimental feature in Settings:

  • Asset caching on iOS has been improved, however, some might still experience the need for partial re-download of assets. We’ll continue to improve this over time.

Unable to accept Terms of Service on mobile device

  • If you can't accept the terms of service on iPad, try toggling from portrait to landscape and vise versa.

  • While on the terms of service page, force close the app, and relaunch it. You may need to do this several times until the button appears (Final fix in the works!)

  • If you're still unable to accept the terms of service, a workaround is to go to use a computer browser to create your account and accept the terms of service. You can then continue playing on mobile!


    Other Known Issues:

  • The error "Couldn't join queue. Outdated client. Please restart Skyweaver" appears when we deploy an update. Simply restart the client or relaunch the app.

THINGS TO NOTE

  • Expect a delay of about 30 seconds after any purchase. This will be greatly reduced to only 5 seconds in the near future.

  • Check our Suggested Hardware to see if your device will work well running Skyweaver.

  • Your active sessions list in your Sequence wallet refers to the number of log-in sessions you had without logging out. This is not due to any security concerns, so please do not be alarmed Sometimes artifacts are created when a player fails to log out from a session and then signs into a different browser tab or device

    • Removing Your Session Data: Open your Sequence Wallet. Click the 2 lines

      mceclip1.png

      on the top right to open a menu. Click "Settings" and then click on "Active Sessions". Scroll down to each session and manually sign out of each one

    • Some accounts using email may be unable to sign out of "Active Sessions" from their Sequence wallet. Please do not be alarmed by this. We will address this issue and roll out a fix soon!

TEMPORARY SOLUTIONS FOR ALL OTHER ISSUES:

Please try these resolutions first before reporting to our Support team!

  • If you are on mobile, close the app and relaunch it. You can also reinstall the app if relaunching doesn't work.

  • If using browser, clear all caches and cookies, and hit refresh.

  • Log out of your Sequence wallet by clicking the wallet icon, going to SETTINGS, and clicking "Logout". This will may resolve Sequence wallet errors and transaction issues.

*Please note that sometimes, these steps will not completely get rid of the problem. If you continue to experience issues that are not reflected above, please create a Support ticket.

Stay up-to-date with our Patch Notes to see when issues are fixed. Patch Notes are normally posted on our website on a biweekly basis. Tune in to our Patch Notes Livestream biweekly on Wednesdays at 5:00 pm EST.

Join our Discord to participate in community discussions around Skyweaver.

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