Unable to accept Terms of Service on mobile device

  • If you can't accept the terms of service on iPad, try toggling from portrait to landscape and vise versa.

  • If you're still unable to accept the terms of service, a workaround is to go to use a computer browser to create your account and accept the terms of service. You can then continue playing on mobile!

Other Known Issues:

  • We are aware of an issue where even after Updating to 100%, it still prompts you to Update your game in Settings.

  • We are currently aware of issues where Ranked Rewards were not correctly distributed. (FIXED)

  • We are aware that our Leaderboards are incorrectly displaying the order of ranks. (FIXED)

  • Users unable to enter Conquest due to an error or not receiving rewards from a completed match (please note that most users have received their rewards after a day or two. Your rewards are not lost and will be distributed to you in due time.

  • The "Download assets" or "Update" game pop-up happens frequently.

  • We are aware of a visual issue on your Profile Page where sometimes after winning a Conquest, it shows the cards gained incorrectly.

Updated: May 6, 2022

THINGS TO NOTE

  • Expect a delay of about 30 seconds after any purchase. This will be greatly reduced to only 5 seconds in the near future.

  • Check our Suggested Hardware to see if your device will work well running Skyweaver.

  • Your active sessions list in your Sequence wallet refers to the number of log-in sessions you had without logging out. This is not due to any security concerns, so please do not be alarmed Sometimes artifacts are created when a player fails to log out from a session and then signs into a different browser tab or device

    • Removing Your Session Data: Open your Sequence Wallet. Click the 2 lines

      mceclip1.png

      on the top right to open a menu. Click "Settings" and then click on "Active Sessions". Scroll down to each session and manually sign out of each one

    • Some accounts using email may be unable to sign out of "Active Sessions" from their Sequence wallet. Please do not be alarmed by this. We will address this issue and roll out a fix soon!

TEMPORARY SOLUTIONS FOR ALL OTHER ISSUES:

Please try these resolutions first before reporting to our Support team!

  • If you are on mobile, close the app and relaunch it. You can also reinstall the app if relaunching doesn't work.

  • If using browser, clear all caches and cookies, and hit refresh.

  • Log out of your Sequence wallet by clicking the wallet icon, going to SETTINGS, and clicking "Logout". This will may resolve Sequence wallet errors and transaction issues.

*Please note that sometimes, these steps will not completely get rid of the problem. If you continue to experience issues that are not reflected above, please create a Support ticket.

Stay up-to-date with our Patch Notes to see when issues are fixed. Patch Notes are normally posted on our website on a biweekly basis. Tune in to our Patch Notes Livestream biweekly on Wednesdays at 5:00 pm EST.

Join our Discord to participate in community discussions around Skyweaver.

Did this answer your question?